Don’t Discount Hate
A Retail Guide on Anti-2SLGBTQI Hate
Disclaimer: Egale Canada cannot tell you how to operate your business. The guide’s purpose is to provide you with knowledge for you to take back and implement in a way that works best for your business/organization.
Anti-2SLGBTQI hate can happen anywhere including in retail settings. When queer- and transphobic hate occurs in a business many employees and employers want to do what’s right but need guidance on how.
Designed for retail managers and business owners, this guide will provide guidance on how to deal with hateful customers, things to consider when involving police and how to ensure a safe environment for customers, employers and yourself when hate occurs.
Contents of this Guide include:
- Understanding Anti-2SLGBTQI Hate in Retail
- Proactive Actions
- Responding to Anti-2SLGBTQI Hate
- After Hate Occurs
- Additional Resources
2SLGBTQI Workplace Inclusion
Egale Canada offers private, public and not-for-profit sector organizations reliable, high-quality training and development for professional, management and organizational development on both a local and national scale. We aim to help clients develop the strategy, motivation, and accountability required to foster 2SLGBTQI inclusion and safer space.
This resource is part of Egale Canada’s work to combat anti-2SLGBTQI hate. Use Egale’s Rainbow Action Hub to find more resources and tools to combat the rise of anti-2SLGBTQI hate.
This resource was made possible thanks to the support of the LCBO, the Lead Ontario Partner of Egale Canada’s Rainbow Action Hub.