[Job Posting] Case Manager

Job Desciption – Case Manager

Department Egale Youth Outreach (EYO)
Reports to Program Manager, EYO
Term Regular, Full Time
Level / Salary range Functional
Location 290 Shuter St, Toronto


Our Organization…

Egale Canada Human Rights Trust (Egale) works to improve the lives of LGBTQI2S people by informing public policy, inspiring cultural change, and promoting human rights and inclusion through research, education and community engagement. Egale’s vision is a Canada, and ultimately a world, without homophobia, biphobia, transphobia and all other forms of oppression so that every person can achieve their full potential, free from hatred and bias.

Our Team…

Our work, individually and collectively, is guided by a set of six commitments which are at the very heart of everything we do:

Integrity – We Lead with Integrity
Diversity – We Embrace Diversity
Growth – We Foster Growth
Learning – We are Always Learning
Collaboration – We are Stronger Together
Intention – We Act with Purpose


The case manager helps people who are in difficult situations with advice, alongside with peer and manager determine the kind of and available assistance and resources for the individuals in need what kind of help they need; creates plans for treatment or recovery, work with other health and human service providers, and keeps tracks on client’s progress.


Under the direction of the Program Manager, EYO, the Case Manager is responsible to provide support, act as a resource for participants and also ensure the day-to-day drop in center operates efficiently:

  • Conduct an initial and ongoing assessment of the participant’s needs and revise the plan of care for the participant as required;
  • Coordinate inter-disciplinary services for the participant;
  • Facilitating the intake, transfer and discharge of clients to and from the programs;
  • Provide spontaneous and operational support for participants at the drop-in center, may include, addressing participants’ inquiries, conflict resolution, preparing meals for participants, performing reception duties and more;
  • Build partnerships among participants, professionals, caregivers and families;
  • Research and connect youth to community resources and supports which recognize and can address the unique needs of youth identifying as lesbian, gay, bisexual, queer, and in particular, youth who identify as trans, gender queer, and/or non-binary;
  • Coordinate service requirements and advocate on behalf of the participant to ensure the receipt of appropriate and timely services;
  • Carry out case management and service delivery/participant contact documentation requirement in a timely and professional manner;
  • Lead and participate in consultation services and case conferences with service providers to discuss care plans and service needs;
  • Stands with and for the participant in areas whereby they feel their voice is not heard (or silenced), in all areas of community social need and outreach – housing, employment, education, welfare, medical issues, mental health issues, etc., advocating for adequate service, treatment models and resources;
  • Connect with formal and informal supports, peer support, professional services, and resources to promote their recovery, improve their quality of life, and reduce the likelihood of relapse;
  • Conduct facilitation of group work focusing on particular areas of social injustice – queer issues, housing, human rights, racism, identity based hatred, allyship, advocating social movement/change;
  • And other duties, as directed and deemed necessary for the wellbeing of the client, for the delivery of the department’s strategic priorities and/or to meet key deadlines.

Qualifications and Attributes

  • Knowledge and experience working with communities experiencing marginalization and underrepresentation, in particular LGBTQI2S, racialized communities, newcomers/immigrant populations and those living in poverty
  • Masters Degree in social work (MSW), psychology, or a related program and/or an equivalent combination of education/experience
  • 2+ years’ experience providing case management to youth related to such issues as homelessness, mental health, trauma, transitioning and/or coming out, substance use, family support, accessing legal support, housing, employment and education
  • Minimum 2-3 years of experience in crisis support and intervention
  • Demonstrated commitment to social justice, harm reduction, and anti-oppression principles, and to strengths-based, trauma-informed, participant-centred practices
  • Experience assessing and prioritizing needs and knowledge of community-based resources and government agencies related to the needs of LGBTQI2S youth
  • Demonstrated ability to work independently and within a team, to problem solve, and to remain flexible and able to adapt within a busy and changing environment
  • Ability to manage conflict, crises and escalating situations calmly and confidently
  • Excellent written and verbal communication and organizational skills
  • Must have the ability to maintain confidentiality, and a positive work ethics
  • Brings a strong understanding of intersectionality and Anit-Racist and Anti-Oppression practices
  • Has experience working in a not-for-profit, LGBTQI2S community and/or social justice environment
  • Has knowledge / lived experience with the diverse experiences and identities of LGBTQI2S communities

We’d Like You To Know…

Applications will be considered as they are received until the position is filled. While we thank all candidates for their application, only those selected for an interview will be contacted.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Egale’s Statement on Employment Equity and Diversity
Egale Canada Human Rights Trust is committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Egale as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, colour, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.

Join Our Team and Be Part of Our Mission!

To put forward your candidacy, please submit a cover letter and resume to:

Egale Canada HR Department

Please specify position title in subject line.