[CLOSED] Job Posting – LGBTQI2S Youth Housing Manager

Position Title: LGBTQI2S Youth Housing Manager
Organization: Egale Canada Human Rights Trust
Position Type: External
Term: Full time, 12 month contract, possibility of extension
Salary Range: Competitive, commensurate with education and experience
Career Level: Experienced
Reports To: Executive Director
Location: Toronto
Application Deadline: 6:00 pm EST, 26 February 2016
Organization Description

Egale Canada Human Rights Trust (Egale) is a national charity promoting human rights based on sexual orientation and gender identity through research, education and community engagement. Egale’s vision is a Canada, and ultimately a world, without homophobia, biphobia, transphobia, and all other forms of oppression, so that every person can achieve their full potential, free from hatred and bias.

In support of our mission and vision, Egale leads numerous national projects:

  • Safer and Accepting Schools: Empowering students, parents and educators to form peer networks and establish LGBTQ2S safer spaces in schools, Egale has delivered professional development workshops to over 10,000 teachers and educators.
  • LGBTQ2S Youth Suicide Prevention: Egale has twice hosted Canada’s LGBTQ2S Youth Suicide Prevention Summit, gathering experts and community members from across North America to talk about LGBTQ2S youth suicide, to share best practices and to advance strategies for the creation and implementation of concrete recommendations.
  • Egale Youth OUTReach: LGBTQ2S youth are overrepresented in the homeless population, with over 20% of homeless youth identifying as LGBTQ2S, compared to 3.5% of the general population. Many LGBTQ2S youth report feeling unsafe or being re-victimized in the current shelter system. Egale operates a crisis intervention and housing support centre for LGBTQ2S youth in order to mitigate these challenges.

Egale’s work is grounded in anti-racist and anti-oppressive (ARAO) practice. While striving to compile, produce and communicate the best-available evidence, we recognize that the production of knowledge is always intimately connected to power, privilege and oppression. Often, it is those with the least power to produce and shape knowledge who are most in need of services, leaving them under-served or ill-served. As such, Egale undertakes to balance both academic and experiential knowledge, privileging community-based participatory practices in conducting research; developing and reviewing policy, resources and curricula; and providing services to clients, community organizations and individuals. In everything we do, Egale recognizes the necessity of taking an intersectional perspective in order to reflect and respond to the needs and experiences of the full diversity of LGBTQ2S communities.


Job Description

Egale Canada Human Rights Trust (Egale) is Canada’s only national charity dedicated to advancing lesbian, gay, bisexual and trans (LGBT) human rights through research, education and community engagement. For the past five years, we have focused on the important issues of homelessness and suicidality among lesbian, gay, bisexual, trans, intersex, queer/questioning and Two-Spirit (LGBTIQ2S) youth populations. In April, 2014 we opened a new service, Egale Youth OUTreach (EYO), designed to help address the needs of LGBTIQ2S youth in the GTA who are homeless, unstably housed, or at risk of homelessness. We are currently seeking to fill the role of Youth Housing Manager to: coordinate and manage services provided at EYO (counselling, peer-support, housing, drop-in); review and revise service model that is responsive to the unique needs of our client population; manage the program team of counsellors, peer workers, students and volunteers; coordinate and collaborate with interest parties, community partners, service agencies and other providers; conduct a program evaluation; and, work on the development of programs, services and strategic plans for Egale’s ongoing work on shelter and second-stage housing for LGBTIQ2S youth.

Duties and Responsibilities

Management, Planning and Coordination

  • Leads and manages a team of staff, students and volunteers
  • Establish policies and procedures for the program to best meet the needs of LGBTIQ2S homeless and unstably housed youth
  • Compile a database of appropriate community services/programs, shelters and transitional housing facilities for referral
  • Establish a tracking system for case documentation and program evaluation
  • Build relationships with agencies that may be involved with the target population including the city, emergency shelters, addiction and mental health service providers, children’s aid societies, etc.
  • Design and create a safe, respectful environment for LGBTIQ2S youth in distress
  • Oversee and coordinate the services and groups of EYO including counselling, peer-support, housing, and drop-in programs.
  • Represent EYO at meetings, events, workshops, conferences etc.
  • Inform and participate in decision making processes by providing reports, statistics, recommendations and information.
  • Respond to concerns from clients and communities in consultation with the Executive Director
  • Ensure documentation for serious occurrences are completed and submitted to the Executive Director
  • Oversee implementation of and access to relevant data for management, supervision and reporting purposes
  • Submit monthly reports and analysis to the Executive Director
  • Participate in the financial planning of services provided, special events and outings, groups
  • Manage and engage public and community relations, social media
  • Review, address and adhere to agency policies in relation to occupational health and safety concerns
  • Collect information on and participate in team, agency and partner communication on systemic housing, mental health, and social issues
  • Actively participate in maintaining a safe, respectful environment for LGBTIQ2S youth in distress
  • Assist with grant writing and other activities to secure on-going funding
  • Assist with operations including maintaining the facilities, supplies, food and resources.

Team Management 

  • Engage in efforts that support the program team such as conflict resolution, team development, professional development
  • Oversee and coordinate scheduling, vacations, absences
  • Coordinate task delegation, project management, workload management
  • Lead weekly staff meetings and student supervision
  • Conduct performance evaluations and reviews in consultation with the Executive Director
  • Provide training, on-boarding and orientation support for new team members
  • Develop professional development plan for staff, annually
  • Train, recruit and facilitate orientation of new staff, students

Client Services

  • Manage and monitor safe, ethical counselling and peer-support services to LGBTIQ2S youth experiencing homelessness
  • Ensure that counselling and peer-support services are provided using a variety of evidenced informed intervention methodologies based on assessment of client needs and planned counselling goals established with the client
  • Formalize structure for conducting intakes, assessments and on-going support from a strengths-based model
  • Provide crisis counselling in urgent situations, including suicide assessment and safety planning
  • Manage an effective intake system, including waitlist management
  • Develop and document a clear peer-support services model that includes the coordination of: housing, education, employment, life skills, and system navigation supports.
  • Liaise with volunteer counsellors around service delivery and provision of ongoing counselling
  • Work collaboratively with youth and cross-sector service provider partners (i.e., schools, mental health services providers, employment programs and other social service agencies) in developing individualized and effective, strengths-based and culturally competent support plans
  • Manage housing support and stabilization services
  • Oversee referrals and relations with other community agencies
  • May provide advocacy services on behalf of a counselling client or group of clients
  • Ensure consistency of communication, service practices, and system utilization across the city/province by working closely and collaboratively with community agencies and partners
  • Co-facilitate regular audit reviews of clinical reports as per policy with results submitted to Executive Director for review
  • Ensure that appropriate clinical and administrative supervision is provided on a minimum monthly basis
  • Ensure and plan for supervisory coverage during absence
  • Establish clear policies and procedures for managing caseloads
  • Monitor and manage caseloads, direct service hours, presenting trends and overall morale and personal health
  • Maintain strict confidentiality of clients, staff and volunteers
  • Leadership role in planning and implementing Egale’s ongoing work on second-stage housing for LGBTIQ2S youth


The ideal candidate will possess the following qualifications:

  • Master’s degree (MA, MSW, MSc)
  • Professional registration in regulatory college within Ontario (OCSWSSW, CRPO)
  • Five to seven years of clinical experience
  • Experience or demonstrated understanding of managing a walk-in counselling & peer-support program
  • Detailed knowledge of shelter, housing and support policies
  • Detailed knowledge and experience working with marginalized, underrepresented and diverse communities (e.g. LGBTTQQI2SA+ clients,  racialized individuals/families, newcomers, individuals/families living in poverty)
  • Three to five years’ experience leading and managing in a direct practice environment.
  • Current knowledge of best practices in mental health counselling (e.g. harm reduction, addictions, child abuse, domestic abuse, suicide prevention, de-escalation)
  • Current knowledge of peer-support best practices
  • Knowledge of community based resources and government agencies for low-income people, including income through Ontario Works, Ontario Disability Support Program,
  • Knowledge of relevant legislation, e.g. PHIPA, RHPA, LTA
  • Demonstrated commitment to the principles of social justice, cultural competency, equity and inclusion
  • Training and experience in research, evidence-based program evaluation, and quality improvement initiatives
  • Excellent communication skills
  • Ability to communicate clinical ideas and discuss different clinical approaches that a counsellor may use in a competent and thoughtful manner
  • Demonstrated consultation and conflict resolution skills
  • Ability to use personal authority appropriately, thoughtfully, respectfully, strategically and skillfully as well as the ability to give and accept feedback openly and maintain professional demeanour in politicized community/public interactions
  • Superior organizational, analytical, planning and creative problem solving abilities
  • Flexibility and adaptability to facilitate change

Application Process

Interested candidates who meet the eligibility requirements must submit a cover letter and resume by email to, by 6 PM on Friday 26 February, 2016:


Employment Equity and Diversity

Egale Canada Human Rights Trust is committed to ensuring that members of traditionally marginalized groups, from a broad range of communities feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Egale as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, colour, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.