[CLOSED] Job Posting: Relief Counsellor

Position Title: Relief Counsellors (3 positions available)
Organization: Egale Canada Human Rights Trust
Position Type: Casual, relief, part-time, on-call
Salary Range: $22 – 26 / hr
Reports To: Program Manager, Egale Youth OUTreach
Location: 183 Carlton Street, Toronto
Application Deadline: CLOSED
Organization Description

Egale Canada Human Rights Trust (Egale) is a national charity promoting human rights based on sexual orientation and gender identity through research, education and community engagement. Egale’s vision is a Canada, and ultimately a world, without homophobia, biphobia, transphobia, and all other forms of oppression, so that every person can achieve their full potential, free from hatred and bias.

In support of our mission and vision, Egale leads numerous national projects:

  • Safer and Accepting Schools: Empowering students, parents and educators to form peer networks and establish LGBTQ2S safer spaces in schools, Egale has delivered professional development workshops to over 10,000 teachers and educators.
  • LGBTQ2S Youth Suicide Prevention: Egale has twice hosted Canada’s LGBTQ2S Youth Suicide Prevention Summit, gathering experts and community members from across North America to talk about LGBTQ2S youth suicide, to share best practices and to advance strategies for the creation and implementation of concrete recommendations.
  • Egale Youth OUTreach: LGBTQ2S youth are overrepresented in the homeless population, with over 20% of homeless youth identifying as LGBTQ2S, compared to 3.5% of the general population. Many LGBTQ2S youth report feeling unsafe or being re-victimized in the current shelter system. Egale operates a crisis intervention and housing support centre for LGBTQ2S youth in order to mitigate these challenges.

Egale’s work is grounded in anti-racist and anti-oppressive (ARAO) practice. While striving to compile, produce and communicate the best-available evidence, we recognize that the production of knowledge is always intimately connected to power, privilege and oppression. Often, it is those with the least power to produce and shape knowledge who are most in need of services, leaving them under-served or ill-served. As such, Egale undertakes to balance both academic and experiential knowledge, privileging community-based participatory practices in conducting research; developing and reviewing policy, resources and curricula; and providing services to clients, community organizations and individuals. In everything we do, Egale recognizes the necessity of taking an intersectional perspective in order to reflect and respond to the needs and experiences of the full diversity of LGBTQ2S communities.

Department Description

Egale Youth OUTreach (EYO) Counselling Centre provides a range of services and support that help to stabilize crises and address the needs of youth, up to age 29 identifying as LGBTQI2S. We are currently seeking qualified staff to fill several part-time Relief Counsellor positions within EYO. Our service is currently staffed 11 am-7 pm Monday – Friday, and the Drop-In is open Monday-Friday 3-7 pm. Relief Counsellors will be required on an as needed basis. Hours are subject to change based on program and participant needs.


Job Description

Relief Counsellors will be responsible for providing walk-in, appointment-based and telephone counselling and support related to a variety of issues, including homelessness, mental health issues, suicidal ideation, trauma, gender identification and sexual orientation, and coming out and/or transitioning. Relief Counsellors will be responsible for completing suicide risk assessments, providing suicide prevention and intervention counselling, supporting participants to create safety plans, as well as providing case management and support related to such issues as accessing housing, income, legal services and other resources.

Utilizing harm reduction, strengths-based and trauma-informed approaches, Relief Counsellors work as a team with EYO staff, peer workers, students and volunteers to create and maintain a safe, respectful, welcoming and supportive space for LGBTQI2S youth. Relief Counsellors share responsibility with other EYO staff for overseeing the drop-In and kitchen areas during drop-in hours, assessing participant and program needs, providing information, referrals and resources, and crisis intervention counselling and case management. Relief Counsellors have experience working within diverse communities with people who have multiple and often intersecting experiences of oppression and marginalization.

Duties and Responsibilities


  • Using a harm reduction and trauma-informed approach, complete Intake and assessment of new participants, including ensuring program eligibility, and assessing immediate and longer-term participant needs and goals
  • Provide crisis intervention counselling and support, and clinical counselling as required, including completing suicide risk assessments, and creating safety plans with participants
  • Provide short-term case management and support to participants to gain and maintain housing, income and other resources
  • Advocate on behalf of clients through telephone/email follow-up, accompaniment, writing support letters
  • Research and connect youth to community resources and supports which recognize and can address the unique needs of youth identifying as lesbian, gay, bisexual, queer, and in particular, youth who identify as trans, genderqueer, and/or non-binary
  • Support the overseeing of Egale’s Youth OUTreach Drop-In, including monitoring the overall safety of the group space and managing potentially escalating situations; delegating work tasks; ensuring the  physical and emotional safety of participants while in the drop-in space
  • Actively participate in all drop-in and kitchen-related responsibilities, including grocery shopping,  preparing snacks and meals, and/or providing program coverage and support
  • Train, supervise and support volunteers and students in all aspects of their work, including working in the kitchen and drop-in areas, as well as providing crisis intervention counselling, case management support and follow-up with participants
  • Assist and support EYO’s group counselling, recreation and/or therapeutic programs
  • Participate in clinical supervision
  • Ensure confidentiality, collection of data and completion of case file documentation as required


  • Knowledge and experience working with communities experiencing marginalization and underrepresentation, in particular LGBTQI2S, racialized communities, newcomers/immigrant populations and those living in poverty
  • Master Degree in social work (MSW), psychology, or a related program and/or an equivalent combination of education/experience
  • 1-2 years’ experience providing counselling and support to youth related to such issues as homelessness, mental health, trauma, transitioning and/or coming out, substance use, family support and unification, and accessing legal support, housing, employment and education
  • Lived experience within one or more equity-seeking groups and the ability to speak a second language are considered assets
  • Experience working in a drop-in setting, working within a peer-support framework, and/or providing Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Brief Solution-focused Therapy and/or Trauma-focused Counselling
  • Demonstrated commitment to social justice, harm reduction, and anti-oppression principles, and to strengths-based, trauma-informed, participant-centred practices
  • Experience assessing and prioritizing needs and knowledge of community-based resources and government agencies related to the needs of LGBTQI2S youth
  • Demonstrated ability to work independently and within a team, to problem solve, and to remain flexible and able to adapt within a busy and changing environment
  • Ability to manage conflict, crises and escalating situations calmly and confidently
  • Excellent written and verbal communication and organizational skills

Application Process

Interested candidates who meet the eligibility requirements must submit a cover letter and resume by email to Dana Kamin, Program Manager, Egale Youth OUTreach:

Dana Kamin
Program Manager, Egale Youth OUTreach
416-964-7887 ext. 9

Employment Equity and Diversity

Egale Canada Human Rights Trust is committed to ensuring that members of traditionally marginalized groups, from a broad range of communities feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Egale as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, colour, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.