Job Posting – Service Coordinator

Job Posting – Service Coordinator

Department Egale Youth OUTreach
Reports to EYO, Program Manager
Posting type Internal / External
Term Full-time, Permanent
Level / Salary range Support/Admin
Location 290 Shuter St, Toronto
Application deadline For internal applicant, please apply before July 10, 2018.

For external applicant, Position will be open until filled

Apply by – Note Job Title in Subject Line

Our Organization…

Egale Canada Human Rights Trust (Egale) works to improve the lives of LGBTQI2S people by informing public policy, inspiring cultural change, and promoting human rights and inclusion through research, education and community engagement. Egale’s vision is a Canada, and ultimately a world, without homophobia, biphobia, transphobia and all other forms of oppression so that every person can achieve their full potential, free from hatred and bias.

Egale Youth OUTreach…

Egale Youth OUTreach (EYO) Counselling and Drop-in Centre provides a range of services and support that help to stabilize crises and address the needs of youth up to age 29 identifying as LGBTQI2S.

Our Team…

Our work, individually and collectively, is guided by a set of six commitments which are at the very heart of everything we do:

Integrity – We Lead with Integrity

Diversity – We Embrace Diversity

Growth – We Foster Growth

Learning – We are Always Learning

Collaboration – We are Stronger Together

Intention – We Act with Purpose

This is An Exciting Opportunity To…

Under the director EYO, Program Manager, the Service Coordinator plays an integral part to support the operations of the EYO center and ensuring continuity, consistent quality services are provided for participants. They act as the primary point of contact for new and returning participants to Egale Youth OUTreach. The successful incumbent will work at hours aligned with the center’s operating hours. The Service Coordinator is responsible for assessing and assigning participants based on urgency and intensity of the crisis or concern. The Service Coordinator is responsible for coordinating the delivery of services in an organized and structured manner.

Duties and Responsibilities

 Assess participants’ needs and coordinate logistics of counsellors, case managers, and/or support workers based on urgencies and needs.

 Support the day-to-day operation of EYO, including responding to and/or forwarding crisis telephone calls

 Monitor and supervise to ensure safety of the EYO space

 Provide support for support workers, case managers, and/or counsellors

 Conduct research and utilize resources and knowledge to support participants

 Provide support in event planning, including community outreach and engagement activities

 Regularly coordinate and communicate with other departments in various projects and/or updates

 Administrative duties may include, distribute tokens, taking meeting minutes, providing records, responding to email, walk-in and phone inquiries

 Work collaboratively with Communications Department in managing social media, public information, posters, etc.

 And other duties, as directed, for the delivery of the department’s strategic priorities and/or to meet key deadlines.

We Are Passionate About Finding Someone Who

 Bachelor degree (or equivalent) in social services, social sciences, or humanities and/or equivalent work experience

 Minimum of 2-3 years of experience working within a busy social service environment, ideally in customer service and/or administrative roles

 Personal qualities must include high level of maturity, professionalism, respect for confidentiality and commitment to the superior level of customer satisfaction;

 Ability to resolve conflicts and manage crises and escalating situations

 Excellent problem solving, interpersonal, organizational and time management skills

 Brings a strong understanding of intersectionality and Anti-Racist and AntiOppression practices

We’d Like You To Know…

Applications will be considered as they are received until the position is filled. While we thank all candidates for their application, only those selected for an interview will be contacted.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Egale’s Statement on Employment Equity and Diversity

Egale Canada Human Rights Trust is committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Egale as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, colour, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.

Join Our Team and Be Part of Our Mission!

To put forward your candidacy, please submit a cover letter and resume to:

Egale Canada HR Department

Please specify position title in subject line.