Egale Youth Services

Mental Health Counselling and Drop-in Centre for LGBTQI2S Youth experiencing homelessness


Egale Youth OUTreach is moving to 489 Queen Street East, Toronto on May 13th,2019.

Service is closed from Monday 29 April to Friday 10, May for moving, setup and staff training day

Mental Health Counselling Centre

Individual counselling, homelessness and suicide crisis services for LGBTIQ2S youth up to age 29 provided by three full time counsellors. Call to schedule an appointment

We operate on a scheduled appointments and drop in basis. Counsellors are available for ongoing support as well as same day counselling during our drop-in hours for crisis support. There is currently no waitlist for service.

We have LGBTIQ2S Support Workers to help with practical needs ranging from housing, food access, access health care, navigating government services, filling out forms, applying for odsp/ow, employment, transition support, etc.

We are located at 489 Queen Street East, Lower Level (LL01) in Toronto, Ontario.

  • Meals and snacks,
  • TTC tokens,
  • Mental health counselling, and
  • Two peer resource workers to assist with referrals and support.

Connect with us


(416) 359-0237

1 (844) 44-Egale outside Toronto for phone counselling and referrals

Fax: 1-888-990-0585


This email address is not for emergencies.

Mailing Address

489 Queen St. E
Toronto, ON, M5A 1V1

Hours of Operation

Monday Tuesday Wednesday Thursday Friday
Booked Appointments: 10am-2pm

Drop-In: 2pm-7:30pm

Booked Appointments: 10am-12pm

Closed: 12pm- 2:30pm

Drop-In: 2:30pm-7:30pm

Booked Appointments: 10am-2pm

Drop-In: 2pm-7:30pm

Booked Appointments: 10am-2pm

Drop-In: 2pm-7:30pm

Booked Appointments: 10am-2pm

Drop-In: 2pm-5:30pm

For more information: (416) 359-0237 or

In 2014 in the wake of several high profile LGBTIQ2S suicides, recommendations from suicide summits and research focused on the needs of Queer and Trans youth Egale took the step to respond to the dramatic need for suicide and homelessness crisis services and counselling for LGBTIQ2S youth to move into frontline work and founded The Egale Youth OUTreach Counselling Centre (EYO). This step could not have happened without the generous support of a private donor.

The Centre opened its doors to service in 2014 in downtown Toronto and is hoped to be a model to spread across the country.

Homophobia, Biphobia, Transphobia, violence and harassment in our schools, in our families and in our communities combined with experiencing homelessness and other stressors take their toll on mental health and overall well-being. We have created Egale Youth OUTreach to help address these challenges by providing direct services to LGBTIQ2S youth.


A Toronto where lesbian, gay, bisexual, trans, queer, questioning and Two-Spirit youth are safely housed, supported and encouraged to live their dreams.


To provide affirming, supportive, appropriate mental health care to LGBTIQ2S children and youth up to age 29, culturally specific and culturally informed care.

To provide care and counselling to queer and trans children and youth together with their parents and their schools as requested. Family counselling and school based education and service available.

To address and respond to the needs of LGBTQ2S youth who are homeless, unstably housed, or at risk of homelessness. This includes direct service provision and providing warm referrals to safe and affirming community services and supports.

To advocate for and initiate housing solutions to address the unmet needs of under-housed LGBTIQ2S youth.

To provide a Drop In space for LGBTIQ2S youth to gather to feel welcome and supported.


  • LGBTIQ2S Affirming
  • Client Centric Service
  • Youth Empowerment
  • Strengths-Based Approach
  • Anti-Racism/Anti-Oppression
  • Non-Judgement
  • Community
  • Collaboration

Housing Stabilization

  • Client-centred and strengths-based intake and assessment leading to a customized support plan
  • Connection with emergency shelter and housing solutions
  • Assistance in applying for government health and social assistance programs including OW, ODSP and OHIP
  • Help in obtaining government-issued identification amending sex markers on official documentation
  • Coaching on resumes and job search, as well as employment agency referrals
  • Warm referrals to safe and supportive agencies
  • Provision of food, TTC tokens, and other basic necessities

Crisis Intervention & Other Services

  • Same-day crisis response and counselling
  • Suicide prevention, intervention and postvention care
  • Ongoing counselling for individuals and families
  • Addiction and mental health supports
  • Medical, dental and legal aid referrals
  • Exploration of educational and learning opportunities, including high school, post-secondary and trades programs
  • Support with gender affirmation and community acceptance (e.g. transition planning and trans literacy seminars)
  • Group discussion, group counselling and interactive learning activities

Principles informing our work:

  • Public Education and Engagement
  • Advocacy and Public Policy Consultation
  • Research
  • Community Building
  • Youth Collaboration
  • Direct Service Provision

Thanks to our Generous Partners